All returns must receive prior authorization. No returns will be accepted later than 90 days from date of shipment. Return authorizations are valid for 30 days. Merchandise returned must be in salable condition, clean, unused, and in original packaging. Where we are not at fault, returns will be subject to a restocking charge. Return Authorization may be requested by calling 314-567-4004 or emailing email@example.com.
All web submissions will be reviewed by our local inside sales representatives during our normal business hours (7:00AM - 5:00PM CT, Monday thru Friday). In most cases product in stock will be shipped out the next business day.
Deliveries made outside our normal shipping routes will be subject to UPS delivery charges plus handling.
Frost is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Statement of Privacy applies to the Frost Web site and governs data collection and usage. By using the Frost website, you consent to the data practices described in this statement.
Collection of your Personal Information
Frost collects personally identifiable information, such as your e-mail address, name, home or work address or telephone number. Frost also collects anonymous demographic information, which is not unique to you, such as your ZIP code, age, gender, preferences, interests and favorites.
There is also information about your computer hardware and software that is automatically collected by Frost. This information can include: your IP address, browser type, domain names, access times and referring Web site addresses. This information is used by Frost for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Frost Web site.
Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through Frost public message boards, this information may be collected and used by others. Note: Frost does not read any of your private online communications.
Frost encourages you to review the privacy statements of Web sites you choose to link to from Frost so that you can understand how those Web sites collect, use and share your information. Frost is not responsible for the privacy statements or other content on Web sites outside of the Frost and Frost family of Web sites.
Use of your Personal Information
Frost collects and uses your personal information to operate the Frost Web site and deliver the services you have requested. Frost also uses your personally identifiable information to inform you of other products or services available from Frost and its affiliates. Frost may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.
Frost does not sell, rent or lease its customer lists to third parties. Frost may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, Frost may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Frost, and they are required to maintain the confidentiality of your information.
Frost does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.
Frost keeps track of the Web sites and pages our customers visit within Frost, in order to determine what Frost services are the most popular. This data is used to deliver customized content and advertising within Frost to customers whose behavior indicates that they are interested in a particular subject area.
Frost Web sites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Frost or the site; (b) protect and defend the rights or property of Frost; and, (c) act under exigent circumstances to protect the personal safety of users of Frost, or the public.
The Frost Web site use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.
One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Frost pages, or register with Frost site or services, a cookie helps Frost to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Frost Web site, the information you previously provided can be retrieved, so you can easily use the Frost features that you customized.
You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Frost services or Web sites you visit.
Security of your Personal Information
Frost secures your personal information from unauthorized access, use or disclosure. Frost secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other Web sites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.
Changes to this Statement
Frost will occasionally update this Statement of Privacy to reflect company and customer feedback. Frost encourages you to periodically review this Statement to be informed of how Frost is protecting your information.
Frost welcomes your comments regarding this Statement of Privacy. If you believe that Frost has not adhered to this Statement, please contact Frost at firstname.lastname@example.org. We will use commercially reasonable efforts to promptly determine and remedy the problem.
Terms and Conditions of Use
Your access and use of the Frost World Wide Web site (the Site) is subject to the following terms and conditions and all applicable laws. By accessing and browsing this Site, you accept and agree, without limitation or qualification, the Terms and Conditions of Use and acknowledge that to the extent any other agreement between you and Frost conflicts with the terms of this Agreement, such agreement is superseded and of no force or effect.
All material included on this site, such as text, graphics, logos, button icons, images, audio clips, and software (Material), is the property of Frost or its content suppliers and protected by U.S. and international copyright and trademark laws. All material on this Site is the exclusive property of Frost, and protected by U.S. and international copyright laws. All software and/or automated databases used on this Site are the property of Frost or its software suppliers and protected by U.S. and international copyright laws. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance, of the content on this Site is strictly prohibited.
Frost is not responsible for technical, hardware or software failures of any kind, lost or unavailable network connections, or incomplete, garbled or delayed computer transmissions. Under no circumstances will Frost or its suppliers be liable for any damage or injury that results from the use or reliance of the materials or information contained on this Site. Some jurisdictions prohibit the exclusion or limitation of liability for consequential or incidental damages, in which case the above limitation may not apply to you.
While the material contained in the www.frostelectric.com World Wide Web site has been checked for accuracy, and with the understanding that such materials do not infringe on any copyrights or other legal rights, all material is provided without any express or implied warranties of any kind, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose or non-infringement.
Neither Frost nor its affiliates assume responsibility for any errors or omissions in the material. In no event shall Frost or its affiliates be liable for any special, indirect or consequential damages resulting from any use or performance of or content errors or omissions in the material, even if notified in advance of the potential for such damages. All users of the material agree that access to and use of the material is subject to the terms and conditions stated in this legal notice, as well as all applicable laws, and such access and use is at the user's own risk. Frost may provide links to other sites that are not maintained by Frost. Frost does not endorse those sites and is not responsible for the content of such other sites.
These terms and conditions are governed and interpreted pursuant to the laws of the State of Missouri, United States of America, notwithstanding any principals of conflicts of law. If any part of these terms and conditions is unlawful, void, or unenforceable, that part will be deemed severable and will not affect the validity and enforceability of the remaining provisions. Frost can revise these terms and conditions at any time without prior notice by updating this posting.